Kingmaker Casino

The casino acted promptly by closing the account following the refund request, which limited the ability to assist further. The player from Portugal had an issue with the casino reactivating her account without her consent, despite her request for self-exclusion in December. The Complaints Team kingmaker casino games attempted to gather more information from her regarding the self-exclusion request and the casino’s confirmation of account cancellation.

Complaint is pending and will be processed in 1d 0h 32m 46s

She is now filing a complaint against the casino for not implementing player protection measures. To determine a casino’s Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino’s T&Cs, complaints from players, estimated revenues, blacklists, and many others. That absolutely massive mix of slots providers means that a staggering choice awaits when in the lobby, and what a cool casino lobby it is, neatly divided into many areas of action. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. The player had questioned the withdrawal time stated on the website as they experienced a longer waiting period. However, the issue was resolved when the player received their withdrawal and decided to withdraw their complaint. The player from Spain had made two deposits that were initially rejected, but had been manually added to his account later without his notification.

Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios. Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems.

Complaints about Kingmaker Casino and related casinos (

The casino had cancelled two withdrawals without providing any reason and did not respond to the player’s inquiries about the delay. The player had also expressed concerns about the casino’s player protection measures, claiming that his requests to close his account due to gambling addiction were ignored. After our intervention, the player confirmed that he had received his last payout and thanked us for our support. However, he remained dissatisfied with the casino’s handling of his case. The player from Italy had requested two withdrawals from Kingmaker Online Casino, which had been pending for several days. The player later confirmed that the withdrawal process had been completed.

When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels. The player from Greece had been trying to withdraw his funds for the past month and had requested to close his account, but no action had been taken. The player from Spain wants to close her account at King Maker Casino due to gambling addiction treatment, but the casino refuses to assist her and requires her to send an email instead. Despite her request, she recently deposited 1300 euros and lost it all.

He couldn’t verify this through the betting history as bets for certain periods seemed to have been deleted. After the player had provided necessary information and screenshots, we had asked the casino for the player’s gaming history. Upon receiving and reviewing the gaming history from the casino, it became clear that the deposits had been added and used by the player.